One of the key frustrations for in-house IT teams is their inability to get to the requests of their users in a timely fashion. Technology staff are often very service-oriented and want nothing more than to be a great resource to their end-users and staff. With all the various demands on their time, providing high-quality IT services becomes an increasing challenge to the point that IT teams have to choose whether to apply critical software updates and patches or reset user passwords and providing core infrastructure support and services. As your organization grows, many IT teams are finding supplemental IT services from ENT to be the ideal solution that allows internal teams to retain control while leaning on external experts for assistance as needed.
By allowing us to support your organization, we can provide you access to our management tools, take over supporting your end-users, and/or become a second set of hands to help where you need us to. You can now have the time to focus on the IT strategy for the company instead of constantly fighting fires. Together we can create a cohesive, co-managed IT department.